Refund Policy
At Anushri Systech Pvt Ltd, we value our customers and their trust in our power backup, batteries, UPS systems, and solar solutions. Our Refund Policy Anushri Systech has been designed to ensure complete transparency and customer satisfaction. This policy explains when and how refunds are applicable, the process to raise a refund request, and the timelines we follow.
We encourage all customers to review this refund policy carefully before making a purchase.
When Refunds Are Applicable
Refunds are only applicable under the following conditions:
If you receive a damaged or defective product at the time of delivery.
If the delivered item is different from the one ordered.
If the product has a manufacturing defect that cannot be repaired or replaced within the warranty coverage.
If the wrong configuration of UPS, batteries, or solar solutions was supplied by error.
Our Refund Policy Anushri Systech ensures fairness while protecting both our customers and our business operations.
Non-Refundable Cases
Please note that refunds will not be provided in the following cases:
If the product has been installed and used without reporting any issue at the time of delivery.
If the damage occurred due to improper handling, misuse, or unauthorized repair.
For products purchased during special clearance sales or promotions.
If the product shows signs of tampering or physical damage not reported immediately.
Refund Request Process
To initiate a refund, customers must follow these steps:
Contact our Customer Support team via email or phone within 7 days of product delivery.
Provide your order ID, invoice copy, and images/videos of the issue.
Our quality team will inspect and verify the case.
If approved, the refund will be processed to your original payment method within 7–10 business days.
Refund Timeline
Refund approval: within 3 business days after inspection.
Bank or payment gateway processing: up to 7–10 working days.
Customers will be notified through email or SMS once the refund is initiated.
Our Commitment to Customer Satisfaction
We aim to provide a seamless experience with every order. This is why our Refund Policy Anushri Systech has been designed with clarity and fairness in mind. Whether you purchase a solar panel system, lithium battery, industrial UPS, or stabilizer, we want you to feel confident about your investment.
Additional Information
For warranty claims, please refer to our Warranty Policy page.
Refund requests should always be supported by a valid invoice.
Shipping costs are non-refundable, unless the error was from our side.
